Refund and Returns Policy

Refund & Returns Policy

Effective Date: [20/08/2025]

At [GOLADA VASTRA BHANDAR], we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

1. Returns

You may request a return within [7 days] of receiving your order.
To be eligible for a return, the item must be:
- Unused and in the same condition that you received it.
- In its original packaging, with tags/labels intact.
Certain products cannot be returned (e.g., perishable goods, customized items, personal care products).

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and the amount will be credited to your original payment method within [10 business days].
Shipping charges (if any) are usually non-refundable.

3. Exchanges

We replace items only if they are defective or damaged.
If you need to exchange it for the same item, contact us at [Your Email/Phone].

4. Non-Returnable / Non-Refundable Items

The following items are not eligible for returns or refunds:

Gift cards.
Downloadable software/digital products.
Personalized or custom-made items.
Clearance or final-sale products.

5. Return Shipping

Customers are responsible for paying shipping costs for returning an item (unless the return is due to our error or a defective product).
We recommend using a trackable shipping service or purchasing shipping insurance.

6. How to Initiate a Return

To start a return, please contact us at:
📧 Email: [banty.golada@gmail.com]
📞 Phone: [9001178969]

We will provide you with return instructions and the shipping address.

7. Contact Us

If you have any questions about our Refund & Returns Policy, please reach out to us at:

📧 Email: [banty.golada@gmail.com]
📞 Phone: [9001178969]
🏢 Address: [BANDIKUI]